Terms & Conditions

About Altcase

At Altcase, we are developing a platform that aims to democratize access to unlisted share investment opportunities, which were traditionally only available to the HNIs. Our mission is to become a trusted, secure, and reliable source for unlisted share transactions while building a loyal and growing customer base. With our platform, users can buy and sell shares, manage their unlisted holdings, and access valuable insights into the unlisted market.

Controller Information

Alt Alpha Financial Technologies Private Limited (“AltCase”) is the controller of ‘AltCase,’ a web-based application that enables users to invest in unlisted shares and provides related services. These services are accessible via both mobile and desktop applications.

Key Disclaimers

• No Investment Advice: Altcase explicitly states that it is not an investment advisor and does not offer financial advice related to equities, mutual funds, fixed income products, or tax planning.
• User Responsibility: All investment decisions are made by users based on their own financial knowledge and advice from external financial advisors, not from Altcase.
• Risk Disclosure: Users are advised to review the risk and disclosure information related to investing in unlisted markets before proceeding.

Acceptance of Terms

By accessing and using our services (the "Services"), you ("the User") agree to comply with the terms and conditions outlined in this agreement (the "Terms of Service" or "Terms"). Altcase, including its affiliates and subsidiaries, strongly encourages you to review these Terms carefully before registering, accessing, or using any of our Services.

Additional terms may apply to specific services, such as policies related to certain events, activities, promotions, or new features. These additional terms will be made available to you in connection with the relevant Services. Such terms are considered part of this agreement and will take precedence in the event of a conflict regarding the applicable Services.

By continuing to use the Services, you accept these supplemental terms. We recommend that you review the supplemental terms for each service, as they may be updated from time to time within the App or as detailed below.

We may amend the Terms at any time by posting an updated version on the App. The updated version of these Terms shall supersede the previous version of the Terms and take effect immediately upon posting and may be notified, via the App. You have the right to opt-out of agreeing to these Terms or any future updated version of the Terms, and therefore also using the App. If you are not comfortable with any of the Terms or do not wish to be bound by the same, you are at liberty to refrain from using the App and the App Services. However, please be aware that your continued use of the App Services for a period of 7 (seven) days from the launch of any updated Terms would mean deemed acceptance of these Terms and its associated policies mentioned here, including any modification thereof.

For the purpose of these Terms of Use, wherever the context so requires, the term “User” shall mean and include any natural or legal person who has agreed to these Terms of Use on behalf of itself or any other legal entity.

It is clarified that the Privacy Policy (that is provided separately), form an integral part of these Terms of Use and should be read contemporaneously with the Terms of Use. Illegality or unenforceability of one or more provisions of these Terms of Use shall not affect the legality and enforceability of the other terms of the Terms of Use. For avoidance of doubt, if any of the provisions becomes void or unenforceable, the rest of the provisions of these Terms of Use shall be binding upon the User.

Eligibility

By registering with ALTCASE and using the App Services, you are representing the following:

• You are 18 years of age or older.
• You can enter into a legally binding agreement.
• You are not barred or otherwise legally prohibited from accessing or using Altcase / ALTCASE and the App Services.

If you allow anyone to use your account, including individuals under 18 years of age, you will still be responsible for ensuring that such individuals comply with the terms. You will be responsible for all actions these individuals take in and/or through your account. You also acknowledge that Altcase does not have the responsibility of ensuring that you meet the aforesaid requirements. You agree to comply with all applicable laws when using the Services, and you may only use the Services for lawful purposes.

Please be aware that Altcase reserves the right to revoke your access to the ALTCASE App or App Services, subject to our reasonable discretion. In this regard, we may also choose to suspend your ALTCASE Account or your access to the same. As a registered User, in such an event, you may contact our support team to assist you/resolve the situation. Please note that if such situation arises, shares already procured from you would continue to remain in your DEMAT Account, and not accessible by Altcase.

Your Use of Altcase

When you use our App, you are representing to us that:

• Your use of the App shall not violate any applicable law or regulation, and you fulfill the eligibility criteria set forth under Section 2.
• All registration information you submit is truthful, complete, and accurate, and you agree to maintain accurate, complete, and up-to-date account information in your Account.
• You are responsible for all activity that occurs under your Account. Unless otherwise permitted by Altcase in writing, you may only possess one Account.
• You are responsible for maintaining the confidentiality of the access Altcase credentials of your account and are fully responsible for all activities that occur under your Account. You agree to immediately notify us of any unauthorized use of your passcode or Account or any other breach of security.
• Your use of the App, or its content, is only for personal purposes. By using the App Services, you hereby agree that you are aware and responsible for all transactions taking place through your Account. This includes the payments made for Altcase under the selected payment methods that are not in the name of the Account Holder, but a family member, friend, or acquaintance. By making a payment for an Altcase payment method that does not belong to You, you assume responsibility for the transactions that have taken place through that Altcase App for the payment that is made by You using the App Services.
• Your personal and non-commercial use of the App prevents you from decompiling, reverse engineering, disassembling content, removing any intellectual property right associated with our App, including copyright, trademarks, trade secrets, designs, and patents, or other proprietary notices.
• You shall not access or use the App in any manner that may be harmful to the operation of the App or its content.
• You shall not use any product or service available on the App for commercial purposes or use the App Services in any way that is unlawful, or harms Altcase or any other person or entity.
• You will not post, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the App or any connected network, or otherwise interfere with any person or entity's use or enjoyment of the App.
• You will not delete or modify any content of the App, such as legal notices, disclaimers, proprietary notices, copyright, trademark symbols, or logos.
• Your use of Altcase shall indicate that you have provided consent to automatically receive requested updates such as bug fixes, patches, enhanced functions, missing plug-ins, and new versions (collectively, ‘Updates’), for the purpose of effective delivery of the App Services. Please note that your continued use of the App following such Updates would mean deemed acceptance by you of the same.
• You understand and accept that not all products, services, and rewards offered on this App are available in all geographic areas, and you may not be eligible for all the products, services, and rewards offered by ALTCASE on the application. ALTCASE reserves the right to determine the availability and eligibility for any product, service, and reward offered on the App.
• You shall request Altcase to block the Account and change the passcode immediately for the Account if your Device has been lost or stolen.

Violation of Terms of Use / Suspicious Activity

If we believe that you have violated any of the conditions as mentioned under these Terms or our Privacy Policy, we reserve the right to suspend your access to the App and/or delete your Account without prior notice to You. If we have reason to believe that there is suspicious or unusual activity being carried out through your account, we may temporarily or permanently suspend your access to the App Services. You may reach out to the ALTCASE support team to assist you with any query or question arising because of the afore-mentioned suspension/ deletion to resolve the same.

You may end your legal agreement with Altcase at any time by discontinuing the use of the App Services. We provide all our Users an option through which a User may request archive of a specific account stored on his/her account or deletion/deactivation of the complete account through the support mail operations@Altcase.com. Following such request, we consider the agreement to be terminated and take appropriate steps.

You are responsible for any fees that may be applicable to certain transactions or use of the App; where you will be notified of such applicable fees, prior to the completion of any transaction. Only if you consent to paying the above-mentioned fees, shall the transaction go ahead. All fees shall be determined by Altcase and will be inclusive of taxes.

Refunds

You are responsible for all the information you input in your Account, including the correctness of details for payment of your Altcase account and all charges that result from these payments. Altcase shall not be responsible for any payment for an incorrect Altcase account or bill payment number.

In case money has been charged to your card or bank account and a payment/service is not delivered by the service provider within 5 working days of your completion of the transaction, you may inform us regarding the same through the customer support email operations@Altcase.com. We shall investigate such incidents, and if it is found that money was indeed charged to your card or bank account without delivery of the service, then you will be refunded the money within twenty-one (21) working days from the date of receipt of your email. All refunds will be to your card or bank account as registered and used on the transaction on the Altcase account. Altcase will have the sole discretion to determine the mode of reversal from the above-mentioned options.

However, Altcase disclaims all liability, including for refunds, in the event of any error arising from a failure in the applicable bank or Altcase payment method’s service provider’s system or network.

In case a payment has been wrongfully made to your account or bank account, ALTCASE and Altcase reserve the right to automatically initiate a refund through your bank. By agreeing to these terms, you hereby consent to such a refund initiated by your concerned Bank, at the request of ALTCASE, to offset any incorrect transaction or double payment made to your account. Once such a transaction is processed, ALTCASE shall inform you of the same and the corrective action taken by ALTCASE to refund such payment.

Offer Terms and Conditions

To participate and win rewards and other offers as made available within the App, you must agree to the offer/reward terms and conditions. You agree that your participation in the offer constitutes your understanding of the agreement and to the offer terms and conditions.

The offer terms and conditions form a binding legal agreement between you and ALTCASE with respect to the offers, and any undefined terms used in the offer terms and conditions shall have the meaning set forth in these terms and conditions.

ALTCASE reserves the right, at its sole discretion, to disqualify any User who does not meet the offer requirements or in case of reasons including but not limited to any misuse of the offer, fraud, suspicious transaction/activity, or under any legal requirement or applicable rules and regulations.

ALTCASE also reserves the right to discontinue or change any offer, reward, or the ALTCASE offer program at any time, at its sole discretion.

For eligibility, in addition to your compliance with these terms and conditions, you must meet the eligibility criteria for each offer to participate. Details of each offer and/or reward and the eligibility terms and conditions for each offer shall be provided in the offers page of your ALTCASE App.

Offers provided to a particular User may vary from User to User. Please read the offer terms and conditions applicable to your offer as provided in your ALTCASE App carefully.